TERMS OF SERVICE

Verendo Health LLC

Last updated: September 13, 2026
Effective date: October 1, 2026

1. WHO WE ARE

Verendo Health LLC (“Verendo,” “we,” “us,” or “our”) is a Florida limited liability company formed on May 11, 2026. Its only member is Kevin McCall, MS, RDN, CSSD, a Registered Dietitian.

Kevin is not a physician, nurse practitioner, or physician assistant. Verendo is not a medical practice, a telehealth service, or a laboratory.

2. ACCEPTANCE OF THESE TERMS

These Terms of Service (“Terms”) are a binding contract between you (“you,” “your,” or “client”) and Verendo.

You accept these Terms when you check the acceptance box at checkout when you buy a service, or when you create a Verendo account. Using our website, or our app once it is available, also means you accept these Terms. If you do not agree, do not buy anything and do not use the service.

When you check the acceptance box, we keep a record of your acceptance. That record includes the date and time, your email address, your IP address, your browser type, and the version of each document you accepted. We keep it as proof that you agreed.

Acceptance of these Terms is separate from your consent to let us collect and use your health data. That health-data consent is its own separate checkbox. Checking one does not check the other. A third box asks you to confirm that you are eligible to use the service (see Section 4).

3. DOCUMENTS THAT ARE PART OF THIS AGREEMENT

These Terms include the following documents by reference. Read them. They carry the same weight as this one:

If a signed coaching agreement or affiliate agreement conflicts with these Terms, that signed agreement wins for the subject it covers. Otherwise these Terms control, except that the Consumer Health Data Privacy Policy controls on anything about health data.

4. WHO CAN USE THE SERVICE

You confirm that all of the following are true:

  • You are at least 18 years old.
  • You are located in the United States and will be physically in the United States when your blood is drawn.
  • You are buying for yourself. You may not buy or use the service on behalf of another person, a minor, or anyone whose blood is not your own.
  • You can legally enter into a contract.
  • You will give truthful, complete answers on every form.

Location limits. Our lab panel analysis is available in most of the United States. Our lab partner cannot currently serve people located in New York, New Jersey, Rhode Island, Hawaii, or Puerto Rico. If you are in one of those places, we cannot sell you a lab panel. If a purchase slips through anyway, we will cancel it and refund you in full.

4.1 This service is not for emergencies

Verendo is not an emergency service. Do not use it in an emergency.

If you think you are having a medical emergency, call 911 or go to the nearest emergency room right now. Do not wait for a report, an email, or a reply from us. We do not monitor our email inboxes or messages in real time, and we cannot respond to urgent medical situations.

5. WHAT THE SERVICE IS

Verendo sells informational and educational analysis of blood biomarkers for adults who are already generally healthy and want to optimize their health.

When you buy a panel package, we arrange the lab order, receive your results, and run them through our analysis engine along with your intake answers. You get back a personalized report: what your biomarkers look like against optimization ranges, and a ranked list of food, supplement, sleep, movement, and lifestyle steps you can consider, with the reasoning and research behind them.

The price for each package is shown at checkout when you buy. The price shown when you buy is the price you pay for that purchase. Prices can change at any time for future purchases.

How the analysis is produced. Our engine is deterministic. It follows fixed, written rules. It does not call any outside artificial-intelligence service, and your health data is never sent to any AI vendor. At launch, a human reviews every report before it is delivered to you (see §5.1).

5.1 Human review at launch

At launch, Kevin reviews every report before it goes out. We may later move some report types to automatic delivery without individual review. If we do, we will say so clearly on the website and by email before it applies to you.

6. WHAT THE SERVICE IS NOT

Read this section carefully. It is the most important part of this agreement.

  • This is not medical advice. Nothing we produce is medical advice, medical care, diagnosis, or treatment. It is information and education.
  • We do not diagnose, treat, cure, or prevent any disease. We do not tell you what condition you have. We do not treat any condition you have.
  • No provider-patient relationship is created. Buying a report does not make you Kevin’s patient and does not make Verendo your healthcare provider. Reading a report does not create a professional relationship of any kind.
  • This does not replace your doctor. Keep your own medical care. Bring your report to your own clinician if you want a professional opinion on it.
  • Never change a prescription based on our report. Do not start, stop, or change the dose of any prescribed medication because of anything we tell you. Only your prescriber makes that call.
  • Tell your clinician before starting a supplement. Supplements can interact with medications and with existing conditions.
  • No result is guaranteed. Our recommendations are grounded in published research, but research describes groups of people, not you specifically. What happens in your body depends on your biology, your habits, your environment, and many things we cannot see or control.
  • Optimization ranges are not diagnostic ranges. We often compare your results against narrower “optimal” ranges rather than the lab’s standard reference range. A value we flag is not a diagnosis, and a value we do not flag is not a clean bill of health.
  • We are not a HIPAA covered entity. Verendo is a cash-pay service and does not bill health insurance, so HIPAA does not apply to us the way it applies to a doctor’s office. We do not claim to be HIPAA compliant. We do apply HIPAA-informed safeguards to your data, and we follow the state consumer health data laws that do apply to us. Details are in the Privacy Policy and the Consumer Health Data Privacy Policy.

6.1 Findings outside our scope

If something in your results looks like it belongs in front of a physician, we will flag it and tell you to follow up. Following up is your responsibility. We do not contact your doctor for you, we do not refer you, and we do not track whether you went.

7. HOW THE LAB ORDERING WORKS

We want you to understand exactly who does what, because more than one company is involved and one of them can say no. Here is what happens when you buy a panel.

  1. You buy a panel package from Verendo, on our site, and pay us through Stripe.
  2. You complete the intake form. Your answers decide which panel is right for you.
  3. Verendo starts the lab order through Fullscript, our lab-ordering partner.
  4. A licensed clinician in the Fullscript Authorization Network reviews and signs the order. Kevin is a Registered Dietitian and cannot sign lab orders on his own, so a clinician in that network reviews the order for clinical appropriateness. That clinician can decline to sign it. This is a real medical judgment made by someone who does not work for Verendo, and we cannot overrule it. If the order is declined, we refund you in full for that purchase.
  5. That reviewing clinician is not your doctor either. Signing a lab requisition is an authorization step. It is not a consultation, an examination, or ongoing care, and it does not create a provider-patient relationship between you and that clinician or between you and Verendo.
  6. You create a Fullscript patient account, give your own consent there, and schedule your own blood draw. Verendo cannot schedule it for you.
  7. Quest Diagnostics draws your blood at a Quest Patient Service Center you choose and runs the tests. If you choose and pay for the at-home draw instead, Getlabs performs the draw at your home, and Quest runs the tests on that specimen.
  8. We receive your results through our lab-ordering partner. You never upload anything and you never have to handle your own results.
  9. Our engine analyzes your results, Kevin reviews the report, and we deliver it to you.

Before your draw, we send you a lab preparation guide. It covers things like fasting, timing, and pausing biotin. Following it matters. If you do not follow the preparation instructions, your results may be inaccurate, your report may be wrong as a result, and a re-draw is at your own cost.

Scheduling and turnaround are not ours to promise. Draw availability, lab turnaround time, requisition generation, and shipping are controlled by Fullscript, Quest, and (for at-home draws) Getlabs, not by us. We give you their typical timelines as estimates, not guarantees.

8. PAYMENT, REFUNDS, AND CANCELLATION

8.1 Payment

We take payment through Stripe. Stripe processes your card and holds your payment information. Verendo never sees or stores your full card number.

We keep our payment system and our health-data system separate. Stripe receives your name, email address, billing details, and the fact that you bought a Verendo lab panel. Stripe never receives your intake answers, lab results, any inferences we draw from them, or your report.

Payment is due in full at purchase. Prices include any sales tax that applies.

8.2 Cancelling before you start, and before we order

You may cancel within 14 days of purchase for a full refund minus a $20 administrative fee, as long as both of the following are still true:

  • you have not started your intake questionnaire, and
  • we have not yet submitted your lab order.

Whichever of those two happens first closes the window, even if it happens on day one. We say it that way because starting the intake is the point at which you have received something from us, and submitting the lab order is the point at which we have paid money out on your behalf.

Once you start the intake, the guaranteed refund above ends. From that point a refund is at our discretion rather than something you can require. We will look at every request honestly, and if we have not yet submitted your lab order we will not have spent that money and we will take that into account. But the intake questionnaire is part of what you are paying for, and once you have it, we no longer treat the purchase as untouched.

8.3 Cancelling after the order is submitted but before your draw

Once your order is submitted, real costs have already been paid to third parties on your behalf: the lab fee and the order-review fee. Those amounts are not refundable. Because your intake has already started by this point, any refund is at our discretion under Section 8.2, and it will never include those third-party costs.

8.4 After your blood is drawn

No refund, except as described in Section 8.5. Once the draw happens, the lab and order-review fees have been paid on your behalf, and that cost cannot be recovered. This is true whether or not you like what the report says.

8.5 If something went wrong on our end

You are not stuck with a broken report.

  • If the reviewing clinician declines your order: full refund.
  • If you are in a state or territory we cannot serve: full refund.
  • If we cannot deliver your report at all: full refund.
  • If you think your report contains an error: tell us within 30 days of delivery. We will review it, and if we got something wrong we will correct and re-issue the report at no charge. A corrected report is the remedy here; a quality review does not by itself entitle you to a refund.

8.6 Coaching

If you buy coaching, it is billed as agreed in your written coaching agreement, and the notice you must give to cancel is set in that agreement rather than here, because coaching terms vary by engagement. On cancellation we refund the unused, undelivered portion of what you paid. We do not refund sessions already delivered or lab costs already incurred on your behalf.

Coaching is a separate service from the lab-panel analysis and is available only in the states listed in §9.1.

8.7 Chargebacks

If you have a billing problem, contact us first. Filing a card chargeback instead of using the refund process above is a breach of these Terms, and we may respond to your card issuer with these Terms, your recorded acceptance, and proof that the service was delivered. This does not take away any right you have under law or under your card issuer’s rules.

9. COACHING WILL BE AVAILABLE ONLY IN CERTAIN STATES

9.1 Where coaching will be offered

One-on-one nutrition coaching is individualized nutrition care, and states regulate who may provide it and where.

1:1 coaching is not yet available. When we offer it, it will be available only to clients located in Arizona, California, Colorado, Florida, Michigan, Texas, and Wisconsin. Kevin is licensed in Florida (license ND15442); the other states on this list do not require a license for this kind of nutrition coaching.

If you are not in one of those states, we cannot sell you coaching, no matter what our website may have shown you. If you buy coaching anyway and we later find that you are outside those states, we will cancel it and refund you in full.

9.2 Lab-panel analysis is different

The lab-panel report is an informational and educational product. It is not individualized nutrition care and is not coaching. It does not create a provider-patient relationship (see §6). We may narrow where we sell it if a state’s rules require that.

10. YOUR ACCOUNT AND YOUR RESPONSIBILITIES

  • Tell us the truth. Give us complete, accurate information about your medications, supplements, diagnosed conditions, allergies, and history. If the information going in is wrong, the analysis coming out will be wrong, and that is not on us.
  • Update us. If something material changes before your report is delivered, tell us.
  • Guard your login. Once you create a Verendo account, you are responsible for what happens under it. Tell us right away if you think someone else has access to it.
  • Keep your own medical care. See §6.
  • Follow the prep guide. See §7.
  • You decide. You choose whether to act on anything we suggest. You accept the risks of doing so, including allergic reactions, digestive effects, interactions between a supplement and a medication, and injury from changing how you train.

11. YOUR HEALTH DATA

How we collect, use, store, share, and delete your health data is covered in the Privacy Policy and the Consumer Health Data Privacy Policy. In short:

  • We ask for your clear, separate opt-in consent before we collect your lab and intake data, and we log that consent.
  • We do not sell your health data.
  • We do not send your health data to any AI vendor. Our analysis engine is deterministic and does not use any outside AI service.
  • Stripe receives only what it needs to process your payment: your name, email address, billing details, and the fact that you bought a Verendo lab panel. It never receives your intake answers, lab results, inferences, or report.
  • We do not send your health data to any advertising or analytics platform.
  • You can ask for a copy of your data, ask us to delete it, or withdraw your consent by emailing [email protected] or by writing to the mailing address in §21. The health-data policy explains the process.

12. AFFILIATES AND PAID PROMOTION

12.1 When we recommend something and get paid

Some links we publish may be affiliate links, including links to supplement products. If you buy through one, we may earn a commission at no extra cost to you. When a link is an affiliate link, we disclose that next to the link itself, not just in a footer.

A commission never changes what our engine recommends. Recommendations come out of the same fixed rules for every client, regardless of what pays us.

12.2 If you promote Verendo

If you promote Verendo as an affiliate partner under a signed affiliate agreement, these rules apply on top of that agreement:

  • Disclose clearly, every time. Every post, video, email, story, and page where you link to us must clearly and conspicuously say that you may earn a commission. Put it where people will actually see it, before the link, not buried at the bottom or hidden behind “more.”
  • Follow the FTC Endorsement Guides. They are the standard, they apply to you, and they are the law here.
  • Do not make health claims we have not substantiated. Do not say or imply that Verendo diagnoses, treats, cures, or prevents any disease, or that anyone will get a specific health result. Do not invent testimonials or results.
  • Stay inside the approved materials. Use the claims, copy, and marketing assets we give you. If you want to say something different, get our written approval first.
  • No spam, no paid search on our brand terms, no impersonation. Do not run ads that look like they come from Verendo, and do not bid on our brand name in search advertising without written permission.

Breaking any of these rules lets us end your affiliate partnership, void unpaid commissions, and terminate your access immediately.

13. ACCEPTABLE USE

You agree not to do any of the following, and not to help anyone else do them:

  • Resell, redistribute, or sublicense any Verendo service or report.
  • Use any Verendo output as training data, fine-tuning data, or benchmark data for any competing product, model, or service.
  • Reverse-engineer or try to reconstruct our engine, our optimization ranges, our scoring logic, or our intervention database, from a report or from anything else.
  • Scrape, crawl, or bulk-extract content from our website, app, or reports.
  • Present a Verendo report as medical advice, as a diagnosis, or as the work of a physician.
  • Submit someone else’s blood, someone else’s information, or a fake identity.
  • Use the service for anyone under 18, or for anyone outside the United States.
  • Interfere with the security of the service, probe it for vulnerabilities, or try to reach data that is not yours.
  • Abuse, threaten, or harass Kevin, anyone working with Verendo, or any partner.
  • Use the service to break any law or violate anyone else’s rights.

Breaking this section is a serious breach and lets us suspend or terminate you immediately (see §20.4).

14. INTELLECTUAL PROPERTY

14.1 Ours

The Verendo analysis engine, including its algorithms, optimization ranges, scoring and ranking logic, biomarker relationships, safety rules, intervention database, and all the data structures behind them, is our exclusive property. It is a trade secret and is also protected by copyright. These Terms do not give you any license to it.

Our name, logo, website, app, report templates, guides, and educational content are ours as well and are protected by copyright and trademark law. Short quotations with attribution are fine. Republishing is not.

14.2 Your report

Your report is licensed to you for your personal, non-commercial use. You may share it with your own clinicians for your own care. You may not publish it commercially, resell it, use it to build or benchmark a competing product, or pool it with other clients’ reports for any commercial purpose.

14.3 Your data

You own your health data. You give us a limited license to use it to deliver the service to you. We may also use de-identified, aggregated data to improve the service. We will not use data that identifies you for research or marketing.

14.4 Feedback

If you send us an idea or suggestion, we may use it freely and without owing you anything. Do not send us anything you want to keep or be paid for.

15. THIRD PARTIES

Delivering this service requires other companies. These are the companies that receive personal or health information as part of it:

  • Fullscript orders your lab panel through its Authorization Network, where a licensed network clinician reviews and signs the order. If you choose to buy supplements we recommend, Fullscript also fills that order.
  • Quest Diagnostics performs the blood draw at a Patient Service Center and runs the tests.
  • Getlabs performs the blood draw at your home, only if you choose the at-home draw. It receives your name, date of birth, address, phone number, appointment details, and your specimen.
  • Stripe processes your payment. It receives your name, email address, billing details, and the fact that you bought a Verendo lab panel, never your intake answers, lab results, inferences, or report.
  • Google Cloud runs the server that stores your intake answers, lab results, and reports, covered by Google’s Business Associate Agreement.
  • Google Workspace hosts our email inboxes, including [email protected] and [email protected]. It receives anything you email us, including any health information you choose to include, and is covered by Google’s Business Associate Agreement.
  • Cloudflare runs our website, HTTPS, and attack protection, provides Cloudflare Web Analytics, and keeps the proof-of-signup record for our email list.
  • Resend sends our email and stores the contacts on our email list.

The Privacy Policy and the Consumer Health Data Privacy Policy explain what each of them receives and why.

We are not responsible for what these companies do or fail to do. Lab errors, mishandled specimens, scheduling problems, delays, outages, and supplement product quality are outside our control. Where you deal with one of them directly (for example, when you create your Fullscript patient account or book an at-home draw), that relationship is also governed by their own terms.

We work only with vendors we are willing to put your data through, and we use each of them under their own written terms and published privacy commitments. That is not the same as us guaranteeing their performance.

16. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT ALLOWED BY LAW, VERENDO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

In plain terms, we do not promise that:

  • any recommendation will produce any particular health result;
  • our analysis is free of error;
  • the website, app, or portal will always be available; or
  • any dietary, supplement, sleep, movement, or lifestyle recommendation will work for you specifically.

Results vary. Nothing is guaranteed.

Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT ALLOWED BY LAW, VERENDO HEALTH LLC, KEVIN MCCALL, AND ANY OF OUR CONTRACTORS OR AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE THAT THE CLAIM IS ABOUT. This limit applies no matter what legal theory the claim is brought under.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, for a willful act, or for gross negligence. Some states do not allow these limits, so parts of this section may not apply to you.

Assumption of risk. You knowingly accept the risks that come with changing your diet, supplements, sleep, or training, including allergic reaction, digestive effects, supplement and drug interactions, injury, and unexpected individual response. You release Verendo and Kevin McCall from claims arising from your decision to act, or not to act, on anything in a report, and from your failure to follow a referral instruction.

18. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Verendo Health LLC and Kevin McCall from any claim, loss, liability, cost, or expense (including reasonable attorney fees) that comes from:

  • your use of the service;
  • your breach of these Terms or any document listed in §3;
  • information you gave us that was false, incomplete, or misleading;
  • your decision to act on a recommendation without appropriate medical consultation;
  • your failure to follow a referral instruction; or
  • your violation of any law or of anyone else’s rights.

19. DISPUTES AND GOVERNING LAW

19.1 Talk to us first

Before starting any formal proceeding, contact us at the address in §21 and give us 30 days to try to work it out. Most problems end here.

19.2 Small claims

Either of us may bring an individual case in small claims court if it fits within that court’s limits. For most disputes about a single order, this is the fastest and cheapest route for both of us.

19.3 Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any court action must be brought in the state or federal courts located in the State of Florida, and you agree to the personal jurisdiction of those courts. This does not take away any right you have under the consumer protection, privacy, or health data laws of the state where you live, and it does not stop you from using small claims court where you live.

19.4 No arbitration requirement

These Terms do not require arbitration. You keep your right to go to court and your right to a jury trial. We are a small business and we would rather resolve a problem by talking to you than by paying a forum to decide it.

20. CHANGES, SUSPENSION, AND TERMINATION

20.1 Changes to these Terms

We may update these Terms. If a change is material, we will tell you by email at least 30 days before it takes effect, and we will update the “Last updated” date. If you keep using the service after the effective date, you accept the new version. If you do not agree, stop using the service and contact us about a refund of anything undelivered.

20.2 Changes to the service

We may change, pause, or discontinue any part of the service at any time. If we discontinue something you paid for and have not received, we will refund the undelivered portion.

20.3 You may stop

You may stop using the service, and close your Verendo account if you have one, at any time. Refunds are governed by §8.

20.4 We may stop

We may suspend or terminate your access immediately if you breach these Terms, give us false information, do not pay, behave abusively toward Kevin or a partner, or do anything that would require us to work outside a dietitian’s scope of practice.

20.5 What survives

Sections 6, 11, 13, 14, 15, 16, 17, 18, 19, and 22 survive the end of this agreement.

21. CONTACT

Verendo Health LLC
Kevin McCall, MS, RDN, CSSD
7901 4th St N Ste 300, St. Petersburg, FL 33702
Email: [email protected]

For privacy requests (access, deletion, or withdrawing consent), email [email protected] or write to us at the mailing address above. The Privacy Policy and the Consumer Health Data Privacy Policy explain the process.

Legal notices to us must be in writing and sent to the mailing address above. Notices to you go to the email address you gave us, so keep it current.

22. GENERAL

  • Entire agreement. These Terms and the documents in §3 are the whole agreement between us about the service, and replace anything said before on the same subject.
  • Severability. If a court finds a provision unenforceable, the rest stays in force, and that provision is narrowed only as far as needed to make it enforceable.
  • No waiver. If we do not enforce something right away, we have not given up the right to enforce it later.
  • Assignment. You may not transfer this agreement without our written consent. We may transfer it in a merger, acquisition, reorganization, or sale of assets.
  • Force majeure. Neither of us is responsible for a delay or failure caused by something beyond reasonable control, including natural disaster, public health emergency, war, government action, lab or supplier closure, and internet or utility outages.
  • Headings. Headings are for convenience and do not change the meaning of anything.
  • Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and Verendo.

23. YOUR ACKNOWLEDGMENT

By checking the acceptance box and buying or using the service, you confirm that:

  1. You read these Terms, the Medical Disclaimer, the Privacy Policy, and the Consumer Health Data Privacy Policy.
  2. You understand that Verendo does not provide medical advice, does not diagnose or treat any condition, and is not your healthcare provider.
  3. You understand that this is not an emergency service.
  4. You understand that a clinician outside Verendo reviews and signs your lab order and can decline it.
  5. You understand that no health outcome is guaranteed.
  6. You had the chance to get independent legal or medical advice before agreeing.